1.Please fill in the checkout page with Full Name, Postal Code, Detailed Address and Phone Number. To avoid delays and returned parcels by customs, the correct information must be provided.
2.Softerspot reserves the right to ship orders from any distribution center(s) in our global network, as needed.
3.If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 2 times and then hold your package at the closest office for 5 days.
4.If you cannot pick it up there, it will be disposed. All expenses will be paid by customers.
Due to the current COVID-19 pandemic worldwide there may be delays in delivery. But we are open as usual and we will always work hard to get your order to you as quick as possible.
There are some products that are only available for shipping in certain countries. These will be clearly highlighted in the product description so please read through to see if the product you want can be shipped to your country.
Processing Time after order recieved: 2-3 days
Shipping methods are depending on countries.
DHL Express Shipping - Shipped by air, arrives in 7-10 days after parcel ships out. Customer are responsible for customs clearance and tariff payments where applicable.
Dedicated Line Shipping - Shipped by air, arrives 15-20 days after parcel ships out. Customs clearance and tariff payments will be paid by SOFTERSPOT.
●It's slower than usual because there's shipping disruption due to coronavirus.
Last Updated: August 3rd, 2020
We currently ship to Canada, Belgium, Poland, France, Slovenia, Switzerland, Sweden, Ireland, the Netherlands, Malta, Spain, the United States of, America, Hungary, Czech Republic, Estonia, Britain, Lithuania, Norway, Germany, Italy, Latvia, Denmark, Finland, Australia. (Not including remote areas such as Alaska, Puerto Rico, Guam and other overseas addresses; and APO / FPO military address.) However, we plan to offer more shipping options at a later date, so that you can enjoy SOFTSPOT products no matter where you reside.
Our courier processing time: our available couriers are optional, and their processing time is one different from that of the other ones. And for several countries, only part of our shipment is available, For example, items to German, only Dedicated Line Air is available. And DHL to USA, it only costs 8 working days not 15-20 working days.
Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
How about changing your shipping address?
If you want change shipping address and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment or shoot us an email telling us your shipping address you need to modified. Once our customer service get your message, we will check with you.
A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 12 hours after receiving your payment.
Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.
Note: Normally, we ship out the order within 2-3 days after payment. There will be a tracking number after we ship the order, tracking number will be updated on the website, and you can also login your account to view the trackng number. If you do not have an account, you can get tracking number on: https://www.softerspot.com/p/track
Should you come across any issues with tracking your package, please feel free to reach out to us at firstname.lastname@example.org, and we’ll work to resolve the issue as soon as possible.
For any issues pertaining to your order, please reach out to us at email@example.com, and we’ll work with the mail courier to investigate further into the status of your order.
We stand by our products with a satisfaction guarantee - if you are not satisfied with any SOFTERSPOT product, simply return the product within 15 days for a full refund. By agreeing to the terms of purchase you also agree to this refund policy.
In the unlikely event that you do not receieve your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait 4 weeks before contacting us if you do not recieve your order.
How do we ship your orders?
1) We will ship the order within 3 business day after receiving your payment. We will ship them to your shipping address you left, please make sure your address and receiver name are correct(Please fill CORRECT receiver’s Full name(two parts)).
Your order will be shipped by DHL or Dedicated Line Air, it usually takes about 7-20 days to arrive in United States, Europe and other places all over the world.
NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only Dedicated Line Air is available for United Kingdom and German, but other shipping method likes DHL, couldn’t reach Kingdom and German. In this case, our customer service will provide you some instruction.
All orders are shipped within 24 to 48 hours of you placing the order and us recieving payment. We use DHL or Dedicated Line Air depending on your location and fastest available service. Please allow an estimated 7- 16 working days for our products to arrive to Europe and the US. (Varies from product to product). Other countries can take an estimated 2-5 weeks (varies from product to product) because of distance traveling and customs. Items such as large goods may take longer to arrive because of size and other factors. Due to the current Covid-19 pandemic worldwide these are only estimates and your products may arrive earlier. Every order will be supplied with a tracking number so you can track your order. We will always use the fastest option to get your order to you as quick as we can, but there are factors beyond our control that may delay your order.
Damages & issues.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us.
Now we offer free shipping for order over $98.
Please note that you're responsible for customs clearance and tariff payments where applicable.
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the checkout page.
The delivery cost will automately caculated in your shopping cart after you enter your country. It depends on automatic calculation of destination.
The prices also depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though!
The shipping method you choose can affect your cost and shipping time, we suggest you to choose one that best meets your demands on price and delivery time.
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.