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Warranty Info

If you have any using problem of the products which buy from softerspot.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Warranty: the guarantee of our most products is one year. Before shipping out, all goods have been double verified by softerspot.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. 

When your item damaged after using some time later and need repair, we will provide repair service for you. Please contact with softerspot customer service about the repair.

To have the softerspot device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to softerspot.

We provide a 30-day satisfaction guarantee. If there is a problem within 30 days after receipt of the products, we will pay the shipping fee. If it exceeds 30 days, you need to pay the shipping fee yourself.

NOTE: You need use ordinary airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.

Softerspot does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate softerspot in any way beyond the terms set forth herein.

This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions or any other conditions whatsoever that are beyond the control of softerspot. For any warranty issues, please email support@softerspot.com.

This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. softerspot shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, softerspot reserves the right to make product substitutions in lieu of repair or replacement.