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FAQs

Product Questions

  • What is the SOFTERSPOT Massage Gun?
    The SOFTERSPOT Massage Gun is a professional grade percussive therapy device ideal to aid in the recovery of athletes, therapists and anyone else who suffer from injuries or muscle aches.
    
    Made for professional and personal use, the SOFTERSPOT Massage Gun is a sure investment towards your body, to be implemented in your daily recovery routine.
    
    We advocate that the muscles should be maximally relaxed after each exercise. Love to exercise and fall in love with SOFTERSPOT Massage Gun.
  • What is the principle of Percussion Therapy?
    To understand the principles of shock therapy, we first need to figure out two things.
    
    First, what is the role of the fascia?
    
    Second, why the muscles are uncomfortable after exercise?
    
    1. Studies at Ulm University have shown that the fascia can actively contract due to the presence of smooth muscle-like fibroblasts, so that the main role of the fascia in the muscles is to reduce the friction between different muscle tissues and help them better. 
    
    2. During exercise, the muscles are innervated, and sometimes the muscles can relax after exercise, but the nerves are still in an excited state, which may cause the muscles to continue to be tense and stiff. In addition, in some high-intensity exercise or long-term maintenance of a posture fatigue, muscles and fascia may have minor damage, which will cause tension changes inside the tissue.
    
    So the principle of Percussion Therapy is that percussion therapy enhances blood flow and muscle fibers through rapid bursts of pressure.
    
    ●Relieves soreness and tension
    ●Enhances muscle contractions
    ●Increases range of motion
    ●Improves muscle function
  • How do I use my SOFTERSPOT Massage Gun?
    Here's some basic best practices to get the most out of your SOFTERSPOT Massage Gun, whether you're treating yourself or others.
    
    1. Always turn on the SOFTERSPOT Massage Gun before placing it on the body.
    2. If you have a SOFTERSPOT S1 or S2, you can press the speed button to toggle between our signature treatment speed and our lighter speed for sensitive, sore areas.(Our products have 20 speeds to meet your needs completely)
    3. For muscle activation, recovery, and tension relief, simply "float" the SOFTERSPOT Massage Gun on muscles that need the most attention - it was designed to do all the work for you. Slowly glide the SOFTERSPOT Massage Gun up and down the muscle, gradually applying light to moderate pressure as needed.
    4. Breathe and relax and remember to stretch. It feels amazing!
  • How long should I use my SOFTERSPOT Massage Gun?
    Depending on the desired result, we recommend using your SOFTERSPOT Massage Gun for a minimum of 15 seconds and a maximum of 2 minutes per muscle group. A full-body session should not exceed 15 minutes. Treat yourself 2-3 times per day.
    
    15 SECONDS = MUSCLE RE-ACTIVATION
    
    Reactivate muscles during your workout or any activity by using your SOFTERSPOT Massage Gun for 10-15 seconds on the muscle group. This will re-energize, relieve muscle spasms and fatigue, and keep muscles active.
    
    30 SECONDS = MUSCLE ACTIVATION
    
    Prior to workouts or physical activity, float your SOFTERSPOT Massage Gun for up to 30 seconds to instantly activate and "wake up" your muscles.
    
    2 MINUTES = PAIN RELIEF & RECOVERY
    
    Float your SOFTERSPOT Massage Gun for up to 2 minutes for muscle recovery post-workout to decrease soreness, and on any muscles that require immediate pain relief.
    
  • Can I travel with my SOFTERSPOT Massage Gun?
    When traveling with your SOFTERSPOT Massage Gun, Lithium-ion batteries must be stored in carry-on baggage only. When a carry-on bag is checked at the gate, all Lithium batteries must be removed from the bag and kept with the passenger in the aircraft cabin.
    
    In addition, our products are light and small, and will not increase the burden of your travel.
  • What are the benefits of using SOFTERSPOT Massage Gun?
    Whether you're an athlete, a physical therapist, or a person who needs relief from tension and pain, SOFTERSPOT Massage Gun provides a breakthrough, natural approach to improving your physical health. Percussive massage can help you perform better, recover faster, and relieve tension and pain for whole-body relief.
    
    SOFTERSPOT Massage Gun helps with the following:
    
    1. Accelerates recovery & muscle repair
    2. Increases blood and lymphatic flow
    3. Relieves muscle spasms and stiffness
    4. Breaks up scar tissue
    5. Improves lactic acid clearance
    6. Activates the nervous system and muscles
    7. Muscle fatigue, pain, tightness, soreness, and knots
    8. Natural stress relief
    9. Myofascial release (7x more effective than a foam roller)
  • What makes SOFTERSPOT Massage Gun different than other products on the market?
    SOFTERSPOT is an innovative brand. We are a team of young wellness enthusiasts with a strict sense of professionalism that been tested and approved. Our products have 20 speeds because we are confident in our product while most of massage guns only have 4-6 speeds. We hope that you can feel the feeling brought by each speed.
    
    1. S1 will provide 6 massage heads while most of massage guns only provide 4.
    2. Our products offer a one-year exemption service and you can use it boldly.
  • Can the SOFTERSPOT Massage Gun be shipped to my country?
    Our company's products are currently only sent to the
    United States, Australia, United Kingdom, New Zealand, Canada, Spain, Netherlands, Germany,France, Ireland, Poland, Lithuania, Czech, Saudi Arabia, Sweden, Singapore, Slovakia, Denmark,Italy, Afghanistan, Israel, Spain, Finland, the Netherlands, Hong Kong.
    . However, with the adjustment of the company's strategy in the later stage, we hope that more and more people can use our products and feel the pleasure of relaxing their muscles completely.

Delivery Questions

  • Do you ship internationally?
    At this time, SOFTERSPOT does not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
  • How long will it take for my order to ship?
    Thanks for your interest and purchase of our products. 
    Processing Time after order recieved: 2-3 days; 
    Shipping methods are depending on countries.
    DHL Express Shipping - Shipped by air, arrives in 7-10 days after parcel ships out. Customer are responsible for customs clearance and tariff payments where applicable.
    Dedicated Line Shipping - Shipped by air, arrives 15-20 days after parcel ships out. Customs clearance and tariff payments will be paid by SOFTERSPOT. It's slower than usual because there's shipping disruption due to coronavirus. When your order is ready for shipment, you'll receive email notifications with tracking and delivery updates. Reach out to support@softerspot.com if you have any questions about your order.
  • Can I track my order?
    Yes. Once your order has shipped, you will receive an email confirmation with a tracking number that allows you to track your package.
    
    You may also track your package and find order history by clicking the "Track Order" icon at the end of our page or by logging into your SOFTERSPOT.com account using your email address and password. There you can check order status and track shipping simply by clicking on an Order Number. 
    
  • I provided the wrong address on my order, what do I do now?
    Relax, everything is going to be fine. If you just placed your order, please contact +(86)0755-29363939 or send us email and we’ll correct your address. If it’s been more than 12 hours, it’s possible that your order may have already shipped. Again, relax, things are going to be just fine. Contact contact +(86)0755-29363939 or chat with our online services to modify your address.
  • What forms of payment are accepted to purchase a SOFTERSPOT Massage Gun?
    We accept PayPal, Visa, Master Card, American Express and JCB. Later, we will develop more payment channels.

Return and Refunds

  • Is there a warranty?
    Yes. All of our products are guaranteed with the manufacturer warranty.
  • Do you accept returns?
    Yes we do. Most of our products have a no questions asked return policy as long as there is no damage. For product specifics, please view the product page for those policies. You can also view our Return Policy page for more information.
  • What if I want to cancel an order?
    If you wish to cancel an order, please contact us within 12 hours after order placed. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
  • What if my product is damaged?
    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@softerspot.com and we will deal with it immediately.